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PRIVACY POLICY FOR TURFTIMEAZ.COM

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Effective Date: 01/01/2020

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This Privacy Policy explains how Turf Time Az  (“we,” “us,” “our,” or “TurfTime AZ”) collects, uses, stores, and protects your information when you visit turftimeaz.com or engage with our services. By using our website or submitting your information to us, you agree to the practices described in this policy.

 

  1. Information We Collect

    We collect information in the following ways:

 

A. Information You Provide Directly

This includes your name, email address, phone number, address, project details, photos, payment information (processed by third-party providers), and any information you submit when requesting a quote or contacting us.

 

B. Automatically Collected Information

This includes your IP address, browser type, device type, pages visited, actions taken on the site, referring URLs, and interactions with tools on our website.

 

C. Cookies and Tracking Technologies

We use cookies, pixels, and tracking technologies for website functionality, analytics, marketing, and customer support. You may disable cookies, but some site features may not work properly.

 

D. Information From Third Parties

We may receive information from advertising platforms, payment processors, service partners, CRM systems, and analytics tools.

 

  1. How We Use Your Information

    We use your information to:

    • Provide turf installation and related services

    • Deliver quotes, invoices, and project communications

    • Respond to questions or support requests

    • Improve our website and services

    • Send automated text messages, reminders, and follow-ups

    • Send promotional or service-related emails or texts

    • Process payments

    • Prevent fraud and ensure security

    • Train AI systems for customer support (non-sensitive data only)

 

We do not sell your personal information.

 

  1. Text Messaging, Phone Calls, and Email Communication

    By providing your phone number and email, you consent to receive calls, emails, automated text messages, appointment reminders, service updates, and promotional messages. Message and data rates may apply. You may opt out by replying “STOP” to any text.

  2. AI Chat Tools and Automated Systems

    Our website may use AI chat tools, automated messaging, and automated phone systems. Conversations may be stored for quality, training, and customer service improvement. Sensitive payment information is never processed by AI tools.

  3. Payment Information

    Payments are handled through secure third-party processors. We do not store full credit card numbers. Payment processors follow industry-standard security and PCI-compliant protocols.

  4. How We Share Your Information

    We may share information with:

    • Installation crews, subcontractors, or service providers

    • CRM systems, analytics tools, advertising platforms, and communication tools

    • Payment processors

    • Legal authorities if required by law

 

We do not sell information to any data brokers.

 

  1. Data Retention

    We retain your information only as long as necessary for business operations, legal compliance, customer support, warranties, and accounting purposes. You may request deletion at any time.

  2. Data Security

    We use reasonable technical and administrative safeguards to protect your information, including encrypted connections, secure servers, and restricted access. No system is completely secure.

  3. Children’s Privacy

    Our website and services are not intended for children under 13. We do not knowingly collect information from minors.

  4. External Links

    Our website may link to external sites. We are not responsible for their privacy practices or content.

  5. Your Rights and Choices

    You may request to:

    • Access your information

    • Correct inaccurate information

    • Delete your information

    • Opt out of marketing messages

    • Request a copy of your data

    • Disable cookies

 

To make a request, contact us using the information below.

 

  1. Changes to This Privacy Policy

    We may update this policy at any time. Changes will be posted on this page with a new effective date.

  2. Contact Information

    If you have questions or requests regarding this Privacy Policy, contact us at:

 

Turf Time Az

Email: info@turftimeaz.com

Phone: 480-743-1063

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